FAQ & getting started
Short, practical answers for property owners, authorized teams and people browsing vacant spaces. Tenant access is being introduced separately.
Getting started
Our team guides you through account activation and secure portfolio setup.
Tell us what kind of property operation you manage without sending sensitive records.
Identify the authorized owner or representative and agree the organization, portfolio and package scope.
Approved owners and team members receive separate role-based accounts; shared login details are not used.
Support confirms the information needed and the appropriate secure channel.
Reviewed information is added accurately and any questions are resolved with your team.
The owner verifies access, portfolio totals and listing choices before onboarding is completed.
Prepare safely
Keep private
Frequently asked questions
LeaseGrid helps property owners and authorized teams organize properties, units, tenancy, rent records, maintenance, documents and reporting. Public visitors can browse vacant spaces that an owner has approved for publication.
LeaseGrid currently supports property owners, property managers, accountants or finance users, solicitors or legal users and future delegated roles. Each team member uses an individual account with organization, role and property scope. Tenant access is being introduced separately. A solicitor is a distinct legal role, not a property manager.
Submit a registration request. Support confirms authority, portfolio scope and package, prepares approved account access, agrees a secure information-sharing method and helps configure the workspace.
Anyone can browse published vacant spaces without an account. A listing inquiry is reviewed manually and does not create a tenancy, reservation or payment obligation. Availability is confirmed by the property owner or authorized team.
Tenant access is not currently available and is being introduced separately. When enabled for an approved tenancy, each tenant workspace will remain limited to authorized records.
Owners invite team members and assign permissions. Managers focus on assigned property operations, accountants on authorized finance records, and solicitors on approved legal documents and lease workflows. Team-management and sensitive approvals remain with the owner unless explicitly delegated.
Existing records are imported only through a reviewed migration process. LeaseGrid never invents a missing tenant, lease, rent or property value.
Prepare an organization and owner profile, property and unit lists, current occupancy status, authorized team roles, public-listing choices and any relevant tenant, lease, opening-balance, maintenance and document-metadata records. Support confirms what is needed before secure setup begins.
Do not send passwords, verification codes, identity documents, tenant lists, tenancy agreements, bank or card details, payment evidence, rent schedules, private contacts or confidential property documents. Ask support to confirm a secure channel first.
Public vacant-space browsing, public listing inquiries, package information, help content and onboarding registration are available. Approved owner and reviewed team workspaces are activated manually. Tenant access is being introduced separately.
Manual billing and bank-transfer renewal are available through the reviewed support process. Transactional operational email is available for approved account and payment-status events. Online card payment, general push notifications, SMS and WhatsApp are not currently available.
Yes. LeaseGrid works in mobile browsers and is available for Android on Google Play in Nigeria. An iOS app is not currently available.
Need a human answer?
Send a safe summary of your question. Support will confirm the correct onboarding or issue-handling channel.