Identify the account safely
Use the email address associated with the account. Do not send a password, verification code, bank detail, tenancy document or payment evidence.
Account and data requests
Request review of your LeaseGrid account and associated data.
LeaseGrid is a Grid Platforms Limited property operations product. Existing users may ask support to close access and review deletion of personal data associated with their account.
Authority is checked
Support verifies identity, organization authority and the scope of the request before access or records are changed.
Retention is reviewed
Some tenancy, receipt, dispute, security, fraud-prevention or legal records may need to be retained. Support will explain any applicable retention instead of silently deleting required records.
Outcome is confirmed
Support records whether access was closed, which associated data was deleted or restricted, and which limited records were retained with a stated reason.